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Frequently Asked Questions

If you are familiar with using a computer or smartphone, you should be able to program and load the device yourself. If you are uncomfortable with that, we suggest having a caregiver or someone else help you. Once the medications are loaded, all you need to do is go to Medi-Trust when you are notified and your medicines will be ready to take.

The rental fee for the device will be $100/month (Shipping not included). There will be a deposit charge of $200 that is non-refundable. There is also an additional monitoring fee of $20/month if needed.

Wi-fi is not necessary to use the device on its own to deliver your medications. If you want to transmit your information to a caregiver, provider, or pharmacy, you will need to get a Wi-Fi connection or use a hotspot with your cell phone or a similar device.

If you do not have anyone who can monitor, we will be happy to provide that service at an additional $20/month. If you do not take your medicine on time, someone from our company will give you a call to see if you are OK.

Yes. Medi-Trust can handle up to 15 different medications at one time, no matter what size or shape they are. There are also 2 side slots for liquid medication such as eye drops or inhalers, and one slot on the top for injectable pens. The only type of medication Medi-Trust cannot hold are medications that need refrigeration.

You can pre-load your medication and take them with you.

That is easy with Medi-Trust. On the screen, you can choose to change or remove my medication and follow the instructions.

Yes, Medi-Trust can deliver your medication on specific days and multiple times a day.

If your medication is running low, Medi-Trust will let you and your monitor know so you can refill before the medicine runs out.